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Tool: Response feedback

Typical use (type of issue/project)

To collect feedback from your client throughout the coaching programme.

Ease of use rating

Used by

Yourself as the coach with your client.

Tips for effective use

You should encourage your client to complete this tool to assess their reactions to the coaching, and follow up on their responses by having discussions to expand upon their answers. For best results, this tool should be used routinely throughout the programme.

Signals of successful use

Using the information from response feedback to better relate to your client, and work on areas of the coaching programme that appear unsatisfactory.

Signals of unsuccessful use

Neither distributing the tool, nor looking at your client’s answers to better the coaching programme.

Links to other tools

ACHIEVE, Coaching questions, and SMART.


Response feedback

Response feedback form

Name of coach: Name of coachee:

Overall summary:

Indicate the degree to which the following qualities were present in the session.

(1 = strongly agree, 2 = agree, 3 = neither agree nor disagree, 4 = disagree, 5 = strongly disagree)

I thought we had good rapport          
I felt well listened to          
I felt the coach appropriately probed and challenged me          
I felt that we agreed useful outcomes/goals at the end of the session          
I felt that I received appropriate and constructive feedback          
I have clarified my understanding of the issues I face and the way forward          

General review:

What did you find particularly helpful?
What could the coach have done to make it better for you?
What results do you attribute to the coaching process?
Overall, on a scale from 1 to 5 (where 1 is outstanding and 5 is very poor), how would you assess the coaching experience to date?