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Doing What's Right

Managing your resilience

In this section:

Model of tough mindedness

This is a crucial ability in leading HR and being independent. This ability is made up of some key elements including having an opinion, having the courage to voice it, self-belief and tough mindedness and the skills to deliver non-judgemental feedback.

Model for challenge

Part of being independent is being able to challenge in an objective way. This model gives a process to do that.

Resilience audit

Your ability to form a clear picture of your strengths and development needs is a key element in maintaining resilience. The following questions will help you assess your mind-set, motivation, current skill level and experience in this area.

The inverted U

It’s well documented that excessive stress has a detrimental impact on the brain and the body. This page explains why.

Work constructively and calmly under pressure

How to anticipate stress and pressure, and implement effective stress management techniques.

Handling tense situations

This page provides guidance to help you identify situations that make you tense and ways to handle them.

Handling stress

There are many factors that can cause stress and by knowing your warning signs you can deal with stress before it spirals out of control. This section provides a list of common warning signs and symptoms you typically experience when you’re under stress.

Problem and outcome frame

This tool will help you to think about problems and the steps you need to take to achieve your desired outcome.

Tension release

This exercise will teach you to release tension and stress before bedtime for a better night's sleep.

Pressure analysis

This exercise may help you to identify and solve causes of pressure on a specific situation.

Managing the size of a problem

When we lack confidence, it usually distorts reality. We tend to make problems bigger or our skills less. When you are feeling overwhelmed by a task or issue follow the steps in this section to gain control and increase confidence.


Focus sounds simple but is hard to do. Think about the many distractions that can come to you. This section provides theory and guidance to help you focus.

Handling pressure

This section suggests ideas to help you feel better when under pressure.

A positive no

Saying no to clients can take courage and resilience. A positive no offers a structure to help understand what we are really saying no to and why.