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Building Brilliant Client Relationships

Dealing with challenging relationships

In this section:

Difficult people

No matter how good your relationship skills become there will be times when you encounter people whom you find difficult to work with or influence.

Learning from differences

This section explores how you can think about and constructively use differences amongst people in the client group or colleagues.

Techniques for dealing with a problem

When things are not going well use the tactics in this section to help you get results.

Negative voices

You may be aware of internal dialogue, the voice inside your head, and how it helps or hinders them. This section will help you identify your internal voice and shift it from a negative to a positive voice.