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Doing What's Right

Using facts to take an objective view

In this section:

Testing your thinking

We live in a world of self-generating beliefs. We rarely test these beliefs. Our beliefs act as a filter. Once this filter is in place, we focus on data that reinforces the belief. This blinds us to other possibilities and other interpretations of data and events.

Objectivity traps

Using the grid can help you to check what is influencing your decision or how you are looking at an issue and alert you to bias.


Common filters may distort our perception of the facts in a situation. The filters we often unconsciously employ are a short cut, thus enabling us to understand what is going on quickly. However, they can also blind us to reality. Clarifying filters can be very useful when looking at the business and helping clients.

Balancing advocacy and inquiry

Most people in business are adept at advocacy, which is stating their case of opinion and solving problems. However, this is not always the best approach for dealing with complexity and gaining buy-in.

Belief cycle

One of the truisms in life is that we tend to get what we believe we will get. This model helps you to understand why.

Stories that cloud our judgement

When we consider something as risky we tend to worry about it. Worry is like creating a story about the problem or event.

Suspend judgement

Judging is an important skill, but like all skills, if it is overused or used at the wrong time it becomes a weakness. These techniques are useful in building relationships, improving a relationship that is not going well, and are also essential in coaching and facilitation.

Powerful questions

Powerful questions are generally open-ended questions that encourage the client to look at an issue or proposal with new insight or from a new perspective.

Knowing your own view

People who are self-aware are alive to their feelings and how their feelings or mood impacts their thoughts, their mind set, and the choices they make – in other words, their actions. They know their strengths and weaknesses, and they can accurately predict and ‘read’ the impact of their actions on others.

Unfulfilled needs

When it comes to understanding others and ourselves, there is perhaps not phrase more useful than this: unfulfilled needs influence our decisions and motivate our actions.